October 11, 2021 in Terms and Conditions

Terms and Conditions – Why getting them right is critical

Terms and Conditions

Comments we get

What do business owners do when you mention Ts and Cs?

a. Change the subject

b. Think it is just a piece of paper that has to be provided in some shape or form

c. Think you can just copy them off someone else?

For some reason many businesses are blind to the importance of having good Ts and Cs that protect their business.

Ts and Cs are not a one size fits all document whatever the endless templates would have you think. Yes there are common clauses that most need.

Think of the similarities between your business and the ones around you. Then think of the differences based on what you do, your customer base, your procedures, your values and most importantly- what can go wrong- because everyone has something go wrong at some point however careful they may be.

1. Why do we need Terms and Conditions? I have never had a problem.

Answer – You are entering a contract with your customer and you need them to be clear about what they are getting so you do not argue for not providing something you never intended in the first place. This reduces the scope or arguments down the line. If you have had no problems it is a question of when not if.

2. I can just copy my competitors

Answer- Not a good idea at all. How do you know your business is exactly the same . How do you know their Terms and Conditions are accurate and legal? Do you know if they cover what your business really needs?

Also they may be subject to copyright.

3. Terms and conditions are just a piece of paper that no one reads

Answer- In your private life you may just ticks boxes to say you accept Terms and Conditions off a large company without thinking. As private person you have the protection of consumer laws. In business you are on your own. A business owner should read the Terms and Conditions of suppliers they use . Large companies tend to rely on people not reading their Terms and Conditions and dark things can lurk in there that are only discovered when something has gone wrong and the supplier points out they have no liability.

Top Tip- Also get your clients to read your Terms and Conditions so they understand what they are getting into- for this you need to make sure they are readable and understandable.

Please contact us for comprehensive readable Terms and Conditions for all budgets.